Terms and Conditions
These terms govern your use of the SIP VoIP compliance portal (the “Portal”), where SIP VoIP (“we”, “us”) collects the regulatory and commercial information it needs to open and maintain your account. By entering your keypass and continuing, you accept these terms on behalf of the company you represent (“you”, “the Customer”).
1. Who we are
SIP VoIP LLC (“SIP VoIP”), a company registered in Delaware, with its principal place of business at 200 Continental Drive, Suite 401, Newark, DE 19713, United States. Questions about these terms can be sent to info@sipvoip.cc or raised on +1 (302) 259-8088.
2. What the Portal is for
The Portal is used to complete one or more compliance forms: Know Your Customer, Credit Application, Technical Information, and the Federal Universal Service Fund (FUSF) declaration. Which forms you are asked to complete depends on the services you take from us and on our regulatory obligations. Some forms are one-time; others are repeated annually.
The Portal is provided for that purpose only. It is not a service you subscribe to, and completing a form does not by itself create, renew or vary any contract for telecommunications services between us.
3. Access and your keypass
Access is by invitation. We email a link and a keypass to the contact you have nominated. Each form has its own separate link and keypass, and each keypass expires 14 days after it is issued. If a keypass expires before you finish, ask us to re-send it.
You are responsible for keeping your keypass confidential and for anything done through the Portal using it. Tell us immediately if you believe it has been disclosed to someone who should not have it. We may revoke a keypass at any time, and we do so automatically whenever a replacement is issued for the same form.
4. Your responsibilities
- The information and documents you provide must be accurate, complete and current.
- You must be authorised by the Customer to provide them.
- You must tell us promptly if anything you have submitted stops being accurate, particularly your regulatory standing, ownership, registered details, or FUSF status.
- You must not upload anything you do not have the right to share, or anything containing malicious code.
We rely on what you submit. Providing information that is false or misleading may result in your submission being rejected, your account being suspended, and, where the information relates to a regulatory obligation, disclosure to the relevant authority.
5. Authorised signatory and electronic signature
Each form must be certified by a person authorised to bind the Customer. That person receives a separate one-time signing link. By typing their name and title and confirming the certification, they are signing electronically, and you agree that this signature has the same legal effect as a handwritten one.
The signatory must use a company email address on the Customer’s own domain. At the moment of signature we record the signatory’s name and title, the date and time, the IP address the signature came from, the approximate location derived from that address, and information the browser reports about itself. That record is evidence that the certification was made, and it is reproduced in the archived copy of the approved form.
6. Information we collect
Depending on the form, this includes:
- Company identity: legal and trading names, entity type, incorporation details, addresses, website.
- Tax and regulatory identifiers, including Tax ID / FEIN, FCC 499 Filer ID and RMD registration.
- Named contacts and their business email addresses and phone numbers.
- Financial information: bank reference, trade references, requested credit terms.
- Technical configuration: interconnection, routing, signalling and traffic details.
- Supporting documents you upload.
- Submission and signature evidence, as described in section 5.
We collect this to verify who we are contracting with, to meet our own regulatory and anti-fraud obligations, to assess credit, and to configure services. We do not use it for marketing.
7. Documents you upload
Uploaded documents are stored on our behalf by our cloud storage provider and are never served publicly. They can be retrieved only by our authorised reviewers, by the person holding the keypass for that form, and by the authorised signatory while the signing link is valid.
8. Review, follow-ups and outcomes
After a form is signed it goes to our compliance reviewers. We may ask for more information, in which case the form re-opens for you to answer specific points and return it. A reviewer may approve the submission, reject it, or flag or suspend the account where something needs attention. We are not obliged to explain a rejection beyond what regulation requires, and approval of a form does not oblige us to provide any service.
9. Keeping records
When a form is approved we generate a fixed archive of it, exactly as approved, and keep it as our compliance record. It is never regenerated afterwards. We keep submissions, supporting documents and the associated audit trail only for as long as reasonably necessary to provide our services, maintain our business relationship with you, comply with legal and regulatory obligations, resolve disputes and enforce our agreements. Retention periods vary with the nature of the information.
10. Confidentiality and security
We treat what you submit as confidential and disclose it only to our staff who need it, to the service providers described in the Cookie Policy, and where we are required to by law or by a regulator. Access to the Portal is protected, transmissions are encrypted in transit, and activity is logged. No system is completely secure, and we cannot guarantee that a transmission over the internet is free from interception.
11. Availability
We aim to keep the Portal available but do not guarantee uninterrupted access, and we may suspend it for maintenance. Answers are saved as you move through a form; if a save fails, a copy may be held in your own browser so your work is not lost. Clearing your browser data will remove that copy.
12. Our liability
Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, we are not liable for loss arising from information you supplied being inaccurate, from your keypass being disclosed, or for indirect or consequential loss arising from your use of the Portal.
13. Changes
We may update these terms. The version in force is the one published here when you submit a form, and the date above shows when it last changed. Material changes will be notified to your nominated contact.
14. Governing law
These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. The courts of the State of Delaware have exclusive jurisdiction over any dispute. Nothing here limits the federal rules governing the FUSF certification, which apply to that form in their own right.
15. Contact
SIP VoIP LLC, 200 Continental Drive, Suite 401, Newark, DE 19713, United States.
Telephone +1 (302) 259-8088. Compliance queries: compliance@sipvoip.cc. General enquiries: info@sipvoip.cc.